Frequently asked questions

Will I receive a full refund if I'm not satisfied with my order?

Yes, you will receive a full refund to your account within 1 business day if you are not satisfied with your order and submit a return request within 14 days of receiving it.

Can I modify my order?

You can still modify your order if it has not yet been shipped. Please contact our customer service as soon as possible to check if this is possible.

What is the delivery time?

All orders are processed within 1 business day and have a delivery time of 6-12 business days.

How do I track my order?

After placing your order, you will receive an order confirmation with a tracking number. You can use this number in the 'Track my Order' section to follow the status of your order.

Are there any shipping costs?

No, all orders are shipped free of charge throughout the United Kingdom.

My question isn’t answered. What should I do?

You can contact our customer service via the form in the 'Contact' section or by sending an email to info@hensley-london.uk.